Please remember, the pool is for the exclusive use of guests on the Main Pool Level and the jacuzzi is for the exclusive use of guests on the Upper Jacuzzi Level.
Keeping the cover on the Jacuzzi and the pool is important to keeping the water warm when you get in!
without the cover on the jacuzzi, it will either take a LONG time or it may not get warm...so PLEASE use the jacuzzi cover.
for the pool, we use solar panels to heat the water as it goes up to the roof then back to the pool...but the biggest thing we can do to keep the pool warm, especially in the winter, is to keep it covered when not in use.
if you need help with either one of these, Lorenzo or Jose are happy to help.